Tony Rhoades

"Tony Rhodes has some really good quality agents One particular agent Eric Peterson has taught me a lot about insurance and has always answered all my calls day or night weekdays or week ends and holidays He has helped me with so many different situations that occur with life Also if he didn’t have an answer he would search for it and get back with me Eric has truly worked hard to obtain a professional role in his life and he has really dedicated himself to helping others. We need more like him in the world I just wanted to say thanks Eric and Tony for making my life a bit easier when things seemed to go haywire It’s definable as a five star for sure"

"Just want to thank Jeannine for her exceptional service that she provided for me. She went above and beyond to fullfill my insurance needs. She was very professional, courteous, patient. She answered all of my questions with professionalism. She saved me alot of money. I definitely recommend Jeannine as an agent."

"I am very disappointed and would not recommend this agency to anyone. If you want to stick with State Farm, find a different agent. I've been a State Farm customer since 1982, and had our house and two cars insured through Tony Rhodes for 10 years, with only one small claim. In other words, I've been a loyal, good, customer, as have my parents before me. In March, I received a notice to renew my house insurance on a house I sold in August. I called the office, and was told the policy was “active”, I had neglected to cancel it. Admittedly, my error. David said he would cancel the policy and see about getting me a refund. Two weeks later, I got a check for a one-month refund. I called back and spoke to a young woman who told me it was the policy that the refund could only be granted one month prior to the cancellation, not back to the date of sale. I asked to talk to someone with the power to override this policy, which while perhaps legal, is certainly bad business practice. I was told Tony Rhodes would call me back. He did not, but David did. He said the “team had met” and determined that while they understood I sold the house 8 months earlier, I paid for a "service" and the "service was rendered". It didn't matter that I couldn't use this policy, since I didn't own the house. And while David was very empathetic, he stated there was nothing he could do. When asked who I could talk to at the corporate level that had the power to do something, as $1000 isn’t small change to me, and is worth further effort on my part, he said there was no one else I could talk to (there has to be a 800 number to complain, right!?) Several days later a lovely young woman called and said she felt really bad for me and she thought she might be able to help, but wasn't sure. She asked me to send her proof of sale (no one had requested proof before, which seems odd). I faxed the paperwork over, and then never heard another word. Eventually, I went to my current State Farm agent in Indiana, and told her what happened. She remarked that these things happen from time to time (i.e. customers forget to cancel after a sale), and she just needed to send proof of sale to the underwriter (this was the first I had heard of the underwriter) It took less than 5 minutes, and she never batted an eye. She ended up having to follow up with the underwriter because she was not the agent on record for that policy, but a phone call and other faxing of my paperwork, and a I now have a check for over $1000 refund. She confirmed that Tony Rhodes State Farm never sent the paperwork in. So much for being a "good neighbor". Shame on Tony Rhodes!"

"Katie was absolutely amazing! She has me all set up for all my insurance needs with just a few emails and one phone call. She was prompt, responsive, and worked around all the chaos I was dealing with that made me almost completely unavailable. I didn’t shop around simply because Katie met me right where I was and did all the work to make it easy for me."

"I am not originally from the Bowling Green area, but as I decided to stay for my job, I had to rent an apartment. I wasn't really sure who I should go to for renter's insurance, but I drove past Tony Rhoades office on Scottsville Road regularly and decided to stop in. My experience was certainly pleasant. The young woman I met with was charming, genuine, and knowledgeable about the insurance that I would need in order to cover all of my belongings. I have been highly satisfied with my coverage and the personnel that I dealt with during my visits. The young woman I worked with actually forgot to have me sign a piece of paper that I needed because we got to chatting so much. Even though I had to come back to sign the paperwork, it was hardly a problem because the young ladies at the front treated me just as well. Phenomenal customer service. Thank you!"